Returns & Exchanges Policy

At MORDECAI LONDON, we strive to provide every customer with a satisfying shopping experience. If you are not completely satisfied with your order, our clear and reliable Returns & Exchanges Policy makes it easy to process.

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1. Conditions for Returns & Exchanges

To ensure smooth processing, items must meet the following criteria:

• Unworn, unwashed, and undamaged

• Original packaging, tags, and accessories intact

• Provide a valid order number or invoice

• Certain sale, promotion, or custom items may not be eligible for return/exchange (check product page)

We recommend inspecting your items promptly upon receipt.

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2. Timeframe for Returns & Exchanges

• Standard Returns/Exchanges: Request within 14 days of receiving the item

• Special Cases: For quality issues, contact customer service within 30 days

Requests outside the timeframe may not be accepted, but exceptions can be considered individually.

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3. Returns & Exchanges Process

1. Contact customer service to request return/exchange: 📧 payment@mordecailondon.com

2. Provide order number, product photos, and reason for return/exchange

3. Customer service will review and provide return address & instructions

4. Pack item securely and send to the specified address

5. Once received and verified, we will process refund or replacement

Using a tracked shipping method is recommended to prevent loss.

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4. Damaged or Incorrect Items

• If your item is damaged or incorrect, please take photos and contact customer service immediately

• We will provide a free replacement or full refund

• For shipping damage, we will assist with logistics claims

Our goal is for every customer to shop with confidence.

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5. Refund Method & Processing Time

• Refunds will be issued using the original payment method

• Typically processed within 3–7 business days after receiving the return

• Additional processing time may be required by banks or payment platforms

Please note that some payment gateways may experience delays.

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6. Customer Tips

• Keep your return tracking number for reference

• Check that packaging and accessories are complete

• Confirm return instructions with customer service before shipping

• Contact us for special situations; we provide personalized solutions

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7. Contact Us

For assistance with returns/exchanges, contact:

📧 payment@mordecailondon.com
📞 +44 7360 263542
⌚ Business hours: Mon–Fri 09:00–18:00 GMT

MORDECAI LONDON is committed to making every shopping experience safe, convenient, and satisfying. Your satisfaction is our top priority.