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FAQs
1. What is MORDECAI LONDON?
MORDECAI LONDON LTD is a UK-based premium women’s fashion brand, offering a wide range of clothing for work, casual, and everyday wear. Our products include:
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Blazers & Jackets: Tailored for professional and formal occasions
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Shirts & Tops: Breathable and versatile for layering
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Coats & Outerwear: Stylish and warm, suitable for spring, autumn, and winter
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Hoodies & Sweatshirts: Comfortable for home, casual, and active wear
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Jeans: Stretchable and flattering, timeless design
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Sweaters & Knitwear: Soft, warm, and easy to style
We use high-quality cotton, polyester, and blended fabrics to ensure comfort, durability, and long-lasting style.
2. How do I choose the right size?
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Refer to our Size Guide for detailed measurements (bust, shoulders, sleeve length, waist, hips)
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Consider your fit preference: relaxed fit → one size up; slim fit → recommended size
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For special fits (slim blazers, loose hoodies, stretch jeans), additional guidance is provided
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For uncertainty, contact customer service for personalized advice
3. Fabrics & Care Instructions
| Product | Material | Care Instructions |
|---|---|---|
| Blazers / Jackets | Polyester blend | Dry clean recommended; low-temperature ironing; no bleach |
| Shirts / Tops | Cotton or cotton blend | Hand wash or cold machine wash; air dry; light ironing |
| Coats / Outerwear | Polyester, blended | Check garment label; low-temperature wash; low-heat drying |
| Hoodies / Sweatshirts | Cotton / Polyester | Wash inside out; avoid high heat; low-heat drying |
| Jeans | Cotton + Elastane | Cold wash, inside out, avoid frequent dry cleaning |
| Sweaters / Knitwear | Wool blend / Polyester | Hand wash or dry clean; lay flat to dry |
Always check each garment’s care label.
4. How to Order & Pay
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Select items → add to cart → checkout
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Payment options: credit/debit cards, PayPal / Stripe, Apple Pay / Google Pay (region-specific)
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Shipping, taxes, and discounts calculated at checkout
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Confirmation email sent after successful payment
If payment fails, do not resubmit order; contact customer service.
5. Shipping & Delivery
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Processing time: 1–3 business days; custom or bulk orders may take longer
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Shipping methods: standard, tracked courier, expedited
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Estimated delivery:
| Region | Standard | Express |
|---|---|---|
| UK | 2–5 days | 1–2 days |
| Europe | 5–10 days | 3–5 days |
| North America / Asia | 7–14 days | 5–10 days |
| Other | 10–20 days | 7–15 days |
Delays may occur due to holidays, weather, or customs.
6. Returns & Exchanges
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Request within 14 days of receipt
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Item must be unworn, in original packaging, with tags
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Steps:
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Contact support: 📧 payment@mordecailondon.com / 📞 +44 7360 263542
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Provide order number and reason
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Ship item after approval
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Refund/exchange processed after inspection
Original shipping may not be refunded for non-defective items.
7. International Orders
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May incur customs duties, VAT, or import taxes; recipient responsible
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Check local customs before ordering
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Tracking provided for real-time updates
8. Lost or Damaged Items
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Use trackable shipping
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Contact support immediately
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We assist but are not responsible for third-party logistics issues
9. Customer Service
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Email: 📧 payment@mordecailondon.com
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Phone: 📞 +44 7360 263542
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Assistance: orders, sizing, returns, payments
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Hours: Mon–Fri, 09:00–18:00 GMT
10. Membership & Promotions
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Seasonal discounts and limited-time offers
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Newsletter subscription for exclusive codes
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Certain promotions may be region or product-specific
11. Brand Commitment
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Rigorous quality inspection
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High-quality, comfortable, durable apparel
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Customer satisfaction priority: active support for any issue
