No products in the cart.
Contact Us
Welcome to MORDECAI LONDON Customer Service! We are committed to providing efficient, professional, and friendly support for all your inquiries. Whether it’s order questions, sizing advice, returns/exchanges, or product suggestions, we’re here to help.
1. Contact Methods
| Method | Details | Notes |
|---|---|---|
| payment@mordecailondon.com | For order issues, payment questions, returns/exchanges requests | |
| Phone | +44 7360 263542 | UK local line, Mon–Fri 09:00–18:00 GMT |
| Online Form | Contact Us page form | 24-hour message reception, replied within 24–48 hours |
| Social Media | Official Instagram / Facebook | Quick messaging & latest product updates |
Tip: Include your order number, product name, and detailed description for faster support.
2. Customer Service Commitment
-
Quick Response: Emails replied within 24–48 hours; phone support during business hours
-
Professional Advice: Sizing, styling, fabric guidance
-
Returns/Exchanges Assistance: Step-by-step process guidance
-
Issue Tracking: Each inquiry has a dedicated follow-up
We prioritize customer satisfaction in every interaction.
3. Quick FAQ Reference
Before contacting us, you may check:
-
Payment Issues → see Payment Policy
-
Sizing or Styling Advice → see Size Guide / FAQs
-
Shipping Time & Tracking → see Shipping Policy
-
Returns/Exchanges Process → see Returns & Exchanges
Helps you get answers faster.
4. Recommended Steps to Submit an Inquiry
-
Identify the issue type (order, return, payment, etc.)
-
Gather information (order number, product, purchase date, description)
-
Submit via email or online form
-
Customer service will respond within 24–48 hours; phone call appointments arranged if needed
Contacting during business hours ensures the fastest response.
5. Privacy & Security
-
All contact info is strictly confidential
-
Secure encrypted channels protect communication
-
Accurate information submission speeds up resolution
6. Our Promise
At MORDECAI LONDON, we ensure:
-
Every inquiry receives a patient, professional answer
-
Every order is handled safely and reliably
-
Every issue is followed up to resolution
We aim for every customer to enjoy a seamless, pleasant, and supportive shopping experience.
7. Contact Information
📧 payment@mordecailondon.com
📞 +44 7360 263542
⌚ Business hours: Mon–Fri 09:00–18:00 GMT
Feel free to reach out anytime. We are here to assist you!
