Terms of Service

Welcome to MORDECAI LONDON LTD website (the “Site”). Please read these Terms of Service (“Terms”) carefully before using the Site. By accessing or using the Site, you agree to comply with these Terms.

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1. User Accounts & Registration

• Some services or features may require an account

• Users must provide accurate and complete registration information

• Keep account information secure; do not share passwords

• Users are responsible for all activity under their account

• The Site reserves the right to suspend or terminate accounts for violations

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2. Website Use

• Users agree to use the Site for lawful, personal purposes only

• Prohibited: uploading, posting, or transmitting illegal, infringing, fraudulent, or harmful content

• Do not interfere with Site operations or access others’ accounts without authorization

• The Site may modify, suspend, or discontinue features at any time

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3. Orders & Payment

• Placing an order constitutes agreement to pay for the order and related fees

• We support multiple payment methods, all processed through secure gateways

• Users must ensure payment info is accurate and valid

• The Site reserves the right to refuse, cancel, or modify orders in cases of fraud or suspicious activity

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4. Returns & Refunds

• Please refer to Returns & Exchanges Policy

• Users must comply with return/exchange conditions and procedures

• Refunds will be issued via the original payment method and may require processing time

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5. Intellectual Property

• All content on the Site, including text, images, logos, designs, and software, is protected by copyright and intellectual property laws

• Unauthorized copying, reproduction, or commercial use is prohibited

• Content submitted by users grants the Site a global, royalty-free license for promotional, display, and operational purposes

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6. Limitation of Liability

• We strive for accuracy but cannot guarantee content is error-free

• The Site is not liable for losses caused by uncontrollable factors (e.g., weather, shipping delays, network issues)

• Liability for damages arising from use of the Site is limited to the order amount

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7. Governing Law & Dispute Resolution

• These Terms are governed by UK law

• Disputes should first be resolved amicably

• If unresolved, disputes are subject to UK courts

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8. Privacy & Security

• We comply with our Privacy Policy regarding data collection, use, and protection

• User information is used for order processing, customer service, marketing, and site optimization

• Users should secure account and payment information

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9. Contact Us

For questions regarding these Terms:

📧 payment@mordecailondon.com
📞 +44 7360 263542
⌚ Business hours: Mon–Fri 09:00–18:00 GMT

By using this Site, you acknowledge that you have read, understood, and agree to these Terms of Service. MORDECAI LONDON is committed to providing a safe, reliable, and high-quality shopping experience.