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Shipping Policy
Welcome to MORDECAI LONDON Shipping Policy! We aim to ensure every customer receives their order safely, quickly, and reliably. Below are our shipping details and guidelines.
1. Shipping Regions
We ship worldwide, including but not limited to:
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UK and Europe
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USA and Canada
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Australia and New Zealand
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Major Asian countries (China, Japan, Korea, Singapore, etc.)
If your country is not listed, please contact our customer service for shipping availability and cost.
2. Shipping Methods & Delivery Time
| Method | Estimated Delivery | Notes |
|---|---|---|
| Standard Shipping | 5–10 business days (UK) / 7–15 business days (International) | Includes basic tracking; suitable for non-urgent orders |
| Express Shipping | 2–5 business days (UK) / 3–7 business days (International) | Full tracking provided; ideal for urgent orders |
| Local Courier / Store Pickup | Varies by location | Available in select areas; check with customer service |
Delivery times are estimates and exclude holidays or uncontrollable delays.
3. Shipping Fees
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Standard Shipping: Free for orders over £100; otherwise, calculated by weight and region
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Express Shipping: Calculated by order weight and destination
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International shipments may incur customs, import duties, or clearance fees, payable by the recipient
Shipping costs and taxes are automatically calculated at checkout.
4. Order Tracking
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Every order receives a unique tracking number
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Track via our website or the courier’s tracking system
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Email/SMS notifications will be sent upon dispatch
If tracking info is delayed, contact customer service immediately: 📧 payment@mordecailondon.com
5. Delays or Lost Packages
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Delays: Can occur due to weather, holidays, or customs
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Lost Packages: Confirmed lost shipments will be refunded or replaced
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Customer service responds within 24–48 hours and assists with courier communications
Keep your tracking number and order information for faster resolution.
6. Package Safety & Signing
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Check the package upon delivery
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If damaged, take photos and contact us immediately
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For international deliveries, provide a reachable phone number for courier notifications
7. Our Commitment
At MORDECAI LONDON, we promise:
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Transparent and reliable shipping information
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Easy tracking of all orders
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Prompt resolution of any shipping issues
We aim for every piece of clothing to arrive safely and quickly, making your shopping experience seamless and worry-free.
