Privacy Policy

Welcome to MORDECAI LONDON LTD. We highly value your privacy and data security. This policy explains how we collect, use, store, and protect your personal information and your rights as a user of our website.

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1. Information We Collect

We may collect the following information:

• Personal Information: Name, email address, phone number, shipping address

• Account Information: Username, password, order history

• Payment Information: Credit card or payment account info (processed via secure gateways)

• Browsing Information: Pages visited, clicks, IP address, device type, browser

• Preferences: Language choice, subscription preferences, marketing interests

All information is collected solely to provide services, improve experience, and secure transactions.

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2. How We Use Information

We use your information for:

1. Order processing & shipping: Ensure timely and accurate delivery

2. Customer service: Respond to inquiries, manage returns/exchanges, provide support

3. Personalized experience: Recommend products and content based on preferences

4. Marketing & communications: Send offers, promotions, newsletters (opt-out anytime)

5. Website optimization & security: Analyze usage, prevent fraud or abuse

We do not sell your personal information to third parties.

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3. Cookies & Tracking Technologies

We use cookies, pixels, and similar tools to:

• Remember login status and shopping cart

• Analyze site traffic and user behavior

• Deliver personalized content and ads

You can manage cookies in your browser settings; some functionality may be affected.

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4. Sharing Information & Third-Party Services

• Necessary info may be shared with logistics, payment gateways, and tech providers to fulfill orders

• Disclosure may occur to comply with legal obligations or protect rights

• All partners adhere to strict data protection standards

We do not use your information for unauthorized third-party marketing.

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5. Data Security & Storage

• SSL encryption for payments and sensitive data

• Regular security audits and monitoring

• Data stored only as long as necessary; securely destroyed afterward

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6. International Users

• Cross-border data transfers may involve different laws

• We take appropriate measures to protect international users’ data

• Users have the right to know how their data is processed overseas

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7. Your Rights

You have the right to:

• Access, update, or delete personal data

• Opt-out of marketing communications

• Request restrictions or object to processing

• Request data portability where applicable

Contact: 📧 payment@mordecailondon.com to exercise your rights.

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8. Policy Updates

• Policy may be updated at any time

• Major changes will be posted on the website

• We encourage users to review periodically for updates

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9. Contact Us

For any privacy concerns:

📧 payment@mordecailondon.com
📞 +44 7360 263542
⌚ Business hours: Mon–Fri 09:00–18:00 GMT

We are committed to protecting your privacy and ensuring a secure, confident shopping experience.